Customer Success Representative II
Updated on 08/14/2025
Job Description
The Customer Success Representative II acts as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer’s post-sales lifecycle. This is a full-time position with remote, hybrid and on-site opportunities available.
About the Role
The Customer Success Representative II's skills, qualifications, and responsibilities, include but are not limited to:
Responsibilities
- Facilitating efficient communication between the Customer Success Team and Support Services Division to address all Support Plan-related inquiries, including verifying Support Plans
- Proactively educating customers on various Support Plan options, effectively communicating the benefits of each and helping them select the best plan for their business needs
- Generating new and renewal quotes for Support Plans, ensuring accuracy and timely delivery to customers
- Managing customer outreach to ensure prompt follow-up on Support renewals, through both email and phone communication
- Utilizing product knowledge, problem-solving skills and training to enhance customer engagements
- Implementing strategies and processes that deliver consistent customer satisfaction and retention
- Coordinating with internal teams to access additional resources and facilitate the solutions and tools needed by customers
- Delivering customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges
- Reaching out to customers regularly to check in on their satisfaction, gather feedback, and identify opportunities for improvement
- Handling customer issues or complaints with professionalism and empathy, finding swift and effective resolutions and recommending best courses of action to maintain customer satisfaction and loyalty
- Maintaining accurate records of customer interactions, feedback, and support tickets in CRM or other relevant tools
- Ensuring that onboarding processes are precisely executed to build a strong customer relationship foundation
- Guiding new customers through the onboarding process, ensuring they understand the resources available to them
Requirements
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field
- 2+ years of experience in customer service, sales, or customer facing role
- Experience with CRM systems, Zendesk and/or HubSpot preferred
- Strong interpersonal skills and the ability to build rapport and trust with customers
- Problem-solving abilities and a proactive attitude towards addressing customer needs and challenges
- Patience when dealing with customer inquiries or complaints
- Organizational skills and the ability to manage multiple tasks and priorities simultaneously
Pay
Based on the Sacramento region, the new hires target salary for this role is $65k. This role will be paid hourly and is eligible for a bonus.
Inductive Automation’s ranges are market-driven and set to allow for flexibility. Although it is not typical for an individual to start at the top end of the range for the position, compensation decisions are dependent on: the facts and circumstances of each case, work location, job-related skills, experience, relevant education or training; and other business and organizational needs.
About Us
Who are we?Champions for industrial automation innovation and driven by a mission statement to empower our customers to swiftly turn great ideas into reality by removing all technological and economic obstacles, we create and deliver solutions that relieve pain points, bring efficiency to operations and optimize integration.
Why Choose Inductive Automation?Our passion goes beyond customers. We celebrate your personal and professional milestones, and we support our teams with meaningful work in a collaborative environment.
We find that great work-life balance inspires teams to do their best work and empowers people to live their best lives. That's why diversity, fun, and flexibility are ingrained into our work culture.
The Inductive Automation team understands the importance of personal growth and social connection. So things like time for professional development, or company and team activities are baked right into the schedule to keep us all engaged, connected, and prospering.
Benefits and Perks
- 100% Covered Health Care: Don’t pay a dime for your medical, dental, and vision insurance
- Work/Life Balance: Create a work schedule that fits your needs
- Paid Time Off: Receive paid holidays, vacation, and sick time
- 401k with Match: Save for the future with our company-matching 401k program
- World-Class Headquarters: While on-site, enjoy complimentary snacks and beverages, then challenge a friend to a game of pool, table tennis, shuffleboard, or foosball
- Adjacent Nature Reserve: On-site employees enjoy breathtaking views and adventures that energize and inspire
At this time, we are unable to offer employment for individuals located outside of the United States and/or those who require sponsorship for employment visa status (e.g., H-1B visa status). We know you've got a lot of options when seeking an employer where your skills and talents will shine, so we really appreciate that you considered us.
Inductive Automation, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, and status as a protected veteran or individual with a disability. Verification of US employment eligibility required.
Discover the Perks
Be Healthy
It’s simple: We pay 100% of your employee health plan—medical, dental and vision.
Find Your Balance
We want everyone to have a healthy work/life balance – that's why you get paid holidays, vacation, and sick time.
Stay Hydrated
Our kitchen is always fully stocked with water, coffee, tea, soda, and every flavor of La Croix you can imagine.
Flex Your Time
Use flextime to make a schedule that fits your needs.
Start with Fresh Fruit Monday
Get a healthy start to your week by grabbing a piece of fruit in the cafe.
End with Snack Friday
We won’t send you into the weekend hungry, grab a snack in the cafe every Friday afternoon.
Get Comfy
From standing desks to collaborative alcoves, find your ideal workspace.
Escape Your Workspace
Challenge a friend to a game of pool, table tennis, shuffleboard or foosball.
Explore California
Every Spring you'll get a Golden Poppy Pass to explore the outdoors and discover 100+ destination parks.
Go for a Ride
Grab an IA bike and hit the American River Parkway—it’s just a few feet from our backdoor.